Never underestimate the value of trust. If you have it from your employer it is empowering. If you can trust your employee, it is liberating. A lack of trust is all-consuming and exhausting. If you can't trust your employee, you have to be constantly vigilant. If your boss doesn't trust you, you will spend most of your day either trying to prove that he can, or wondering what he is thinking.
I'll tell you what I've always told my kids. Trust is a gift that I extend to you freely. It's yours to keep or to throw away. Once you've proven to me that I can allow you to keep it, life will be pleasant. On the other hand, if you abuse my trust, it will take a lot to earn it back. You'll miss it if you lose it.
There are many reasons to desire a trustworthy employee. Your practice is built on your reputation. Your employees affect your reputation. If employees are not trusted by your patients, you won't be either. Keeping trust requires vigilance and good decision making. For instance, if an assistant is cementing a temp and it cracks she has to make a decision. The right decision is to start over and repair the temporary or make a new one. Since Murphy's Law usually comes into play in these situations, the assistant is probably running behind and she may be tempted to make believe she didn't hear the crack or see the cement oozing out of it. This is where the trust comes in. A dentist must be able to trust her to do the right thing.
Employees must be able to trust their co-workers and their boss. That comes when they believe that everyone is in it for the team and not just for themselves. Trustworthy people are reliable. You can trust them to do what they say they'll do. Trust is so easy to get and can be so difficult to keep. Once you have it it's a wonderful gift for both the giver and the receiver.
- "Trust men and they will be true to you; treat them greatly, and they will show themselves great."
- Ralph Waldo Emerson
I'll tell you what I've always told my kids. Trust is a gift that I extend to you freely. It's yours to keep or to throw away. Once you've proven to me that I can allow you to keep it, life will be pleasant. On the other hand, if you abuse my trust, it will take a lot to earn it back. You'll miss it if you lose it.
There are many reasons to desire a trustworthy employee. Your practice is built on your reputation. Your employees affect your reputation. If employees are not trusted by your patients, you won't be either. Keeping trust requires vigilance and good decision making. For instance, if an assistant is cementing a temp and it cracks she has to make a decision. The right decision is to start over and repair the temporary or make a new one. Since Murphy's Law usually comes into play in these situations, the assistant is probably running behind and she may be tempted to make believe she didn't hear the crack or see the cement oozing out of it. This is where the trust comes in. A dentist must be able to trust her to do the right thing.
Employees must be able to trust their co-workers and their boss. That comes when they believe that everyone is in it for the team and not just for themselves. Trustworthy people are reliable. You can trust them to do what they say they'll do. Trust is so easy to get and can be so difficult to keep. Once you have it it's a wonderful gift for both the giver and the receiver.