I woke up this morning and had three units in my insulin pump. Perfect timing for a set change.
Before I got dressed, I rewound my pump. Went and got dressed, got new cartridge and infusion set. Got back to the pump and it basically had a message that I had a catastrophic error and that the pump wanted me to phone home. It also said to take the battery out and put it back in.
So I did the battery thing and phoned Animas. I picked up the phone at 8:01 eastern time and got their answering service. ARGH! It was business hours. That always bothers me. I will give that tech support called back within two minutes but it is morning stress I don't need.
My pump warranty expires in February. I'll need to get a new pump then. I've loved my Animas pumps but since Johnson and Johnson bought them, customer service has deteriorated.
Most of the time I've had issues when I wanted the pump replaced because I couldn't hear it or feel it. However, the last time that happened, I got no problem at all, but two days after I got the new pump, I had a recall notice so Animas had to replace the pump anyway.
I love the idea of the new Ping, but would like to touch it and feel it before I have my insurance company lay out the money. I've sent an email to Animas stating that, but haven't heard back from them.
While I've always thought badly of Medtronics for good reason, I'm interested in looking at their CGMS. If they could get the CGMS covered AND if it worked, I would go for. That's the two issues I have with the Dexcom, my body throws their sensors off my skin or the sensor just stops working. Plus Dexcom hasn't appeared to be helpful in getting CGMS covered.
I also want to look at the Cosmo pump though I think they are out of network. The last time I talked with Cosmo, my former CDE was one of their reps, but her email is bouncing.
One of the projects I'd like to complete over the break is to pick my next pump since I have to wear it 24/7 over the next 4 years.
I woke up this morning and had three units in my insulin pump. Perfect timing for a set change.
Before I got dressed, I rewound my pump. Went and got dressed, got new cartridge and infusion set. Got back to the pump and it basically had a message that I had a catastrophic error and that the pump wanted me to phone home. It also said to take the battery out and put it back in.
So I did the battery thing and phoned Animas. I picked up the phone at 8:01 eastern time and got their answering service. ARGH! It was business hours. That always bothers me. I will give that tech support called back within two minutes but it is morning stress I don't need.
My pump warranty expires in February. I'll need to get a new pump then. I've loved my Animas pumps but since Johnson and Johnson bought them, customer service has deteriorated.
Most of the time I've had issues when I wanted the pump replaced because I couldn't hear it or feel it. However, the last time that happened, I got no problem at all, but two days after I got the new pump, I had a recall notice so Animas had to replace the pump anyway.
I love the idea of the new Ping, but would like to touch it and feel it before I have my insurance company lay out the money. I've sent an email to Animas stating that, but haven't heard back from them.
While I've always thought badly of Medtronics for good reason, I'm interested in looking at their CGMS. If they could get the CGMS covered AND if it worked, I would go for. That's the two issues I have with the Dexcom, my body throws their sensors off my skin or the sensor just stops working. Plus Dexcom hasn't appeared to be helpful in getting CGMS covered.
I also want to look at the Cosmo pump though I think they are out of network. The last time I talked with Cosmo, my former CDE was one of their reps, but her email is bouncing.
One of the projects I'd like to complete over the break is to pick my next pump since I have to wear it 24/7 over the next 4 years.